After Suez Water’s roughly $15 billion merger with the Veolia Group in March, Veolia North America has now emerged as their rebranding is complete.
By John Heinis/Hudson County View
As a result, the company’s newest customers began seeing vehicles, employee uniforms and ID badges with the Veolia brand at the end of last month.
Additionally, the company will be launching a new customer website at mywater.veolia.us. Customer account numbers, all company phone numbers and addresses, in-person payment center locations, and enrollment in autopay/direct debit or recurring card payment programs will remain the same.
“We are excited to welcome our new customers under the Veolia brand, following the transformational combination with Suez earlier this year. The quality of customer relationships as well as our commitment to uninterrupted service and water quality remains the same,” Veolia North America President and CEO Fred Van Heems said in a statement.
“We maintain an unwavering commitment to operational safety and compliance, and a wealth of experience and resources to ensure that water services are delivered smoothly, efficiently and safely,” he added.
Suez ended up being a significant talking point, at times, in the Bayonne municipal elections last month, with the entity touting their water contract with the city from 2012, an agreement made under Mayor Mark Smith.
Newly re-elected Mayor Jimmy Davis was accused of using Suez as a campaign instrument, along with the deal facing scrutiny from his opponents, but the company said the mailer in question was distributed strictly for informational purposes.
The 40-year deal with the city offered $150 million to fix the budget shortfall and an additional $157 million for water system improvements.
Furthermore, the Jersey City Council formed an ad hoc committee late last year to probe Suez’s Hurricane Ida response in September.
Meanwhile, they are on the scene in Hoboken whenever their frequent water main breaks occur.
“The quality of customer relationships as well as our commitment to uninterrupted service and water quality remains the same,” Veolia North America President and CEO Fred Van Heems said in a statement.
Well, that’s disappointing.