Hoboken ditching 311 system in favor of SDL Citizen to log complaints, submit requests


The City of Hoboken is ditching their 311 system in favor of SDL Citizen, which will be used for residents and businesses to log complaints, submit requests, and file applications.

Photo courtesy of the City of Hoboken.

By John Heinis/Hudson County View

“The SDL system is the latest way we are making city services more accessible to the public. The new platform will go a long way to improve customer service, and increase transparency and accountability with everyday requests from City Hall,” Mayor Ravi Bhalla said in a statement.

“I encourage residents to utilize this new platform, as we continue to digitize and modernize our constituent services and improve the quality of life of our residents.”

The SDL portal is accessed through an easy-to-use app, on the city’s homepage or by clicking here to create an account. Once an account is created, users can file a complaint based on the type, along with a brief description of relevant information.

When a complaint is submitted, the user will get an automated response from the accountable city department, which will process and address the request or contact the user if additional information is required.

Users will also be able to track the progress of their requests from their account home page.

Current SDL platform capabilities allow community members to report concerns, check permit statuses, register responsible agents, search property information, and manage numerous tasks, all from their computers or smartphones.

The city is currently working on adding additional functions to the SDL platform, including building permit and oning applications and rent control property registrations.

To create an SDL Citizen account, visit www.sdl.town/hoboken.

Residents are encouraged to utilize the SDL Citizen Mobile App, which can be downloaded to an iOS or Android device by searching for “SDL Citizen” in the Google Play or Apple Store.

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